Dental practice management involves managing the daily business operations of a dental practice. Without dental practice management, a dental practice will experience a variety of challenges. Dental practice management helps mitigate these challenges and ensure that a dental practice runs smoothly and efficiently.
What does dental practice management include?
Effective dental practice management include ensuring the following:
- Are all Policies and Procedures being followed consistently?
For practice owners, not having consistent policies in place could lead to a variety of problems. Patients could have a poor experience, which could cause negative reviews or word-of-mouth marketing. Additionally, it could jeopardize the insurance reimbursements your practice receives.
Consistent policies ensure every patient receives the same service every time and that there is no confusion as to how the practice operates.
- Use Key Performance Indicators to adjust on a regular basis to ensure goals are attained.
Key performance indicators, or KPIs, are measurable values that demonstrate how effectively a company is achieving key business objectives. Developing KPIs can be complicated, as they must be specific, measurable, attainable, relevant, and time-bound. If key performance indicators are not being met, practices need to adjust the key performance indicators to ensure goals are attained.
- Work collaboratively with practice staff to gain consensus and minimize chaos.
Chaos is a by-product of poor communication, lack of leadership, and inadequate planning. When this occurs, a dental practice will experience things falling through the cracks, delays, misunderstandings, and unhappy patients. When dentists and staff aren’t on the same page, chaos can result. When team members collaborate, and all agree on the best path forward, then patients are treated quickly and accurately. This minimizes chaos at the practice and ensures patients are always seen in a timely manner.
- Coach Dentist and Office Manager to get the most out of staff; celebrate successes!
The effective conducting of a dental practice is not a one-man job. It is important to delegate tasks accordingly and ensure that all the staff does their best in successfully accomplishing the practice objectives. Also, treat the employees with respect and celebrate every success.
Need help with dental practice management? Call us at (714) 293-2195